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AI Search Experience
Case Study

PLONQ AI Search

Semantic product discovery for PLONQ catalog with hybrid retrieval and recommendation flows.

Problem and context

Keyword-only search could not capture user intent for flavor profiles and product similarity in conversational queries.

The product required relevance that felt natural inside Telegram interaction patterns.

Architecture and implementation

The engine combines vector retrieval with keyword constraints to balance semantic breadth and precision.

Catalog ingestion and normalization were treated as first-class product work, not just preprocessing.

Feature deep dive

The experience supports taste-oriented queries, related-item navigation, and streaming recommendation responses.

Recommendation explainability is handled through controlled output structure to avoid opaque ranking decisions.

Tooling and integrations

The stack uses embedding workflows, vector indexing, and conversational UI delivery through Telegram and web mini app surfaces.

Operational robustness depends on catalog freshness and guarded query transforms.

Outcome and impact

Search moved from literal matching to intent-aware retrieval, improving discovery quality for non-exact user phrasing.

Users can navigate catalog context faster because related options are surfaced with less manual filtering.

Constraints and tradeoffs

Semantic retrieval adds complexity in debugging and evaluation compared to deterministic keyword ranking.

Result quality strongly depends on data normalization quality and embedding refresh discipline.

FAQ

Why hybrid search instead of vector-only?

Hybrid retrieval gives stronger precision controls while keeping semantic recall.

What makes catalog normalization important?

It directly affects ranking quality, filter consistency, and recommendation trust.

Is this a chatbot or search system?

It is a search system delivered through conversational interfaces.